Extenuating circumstances policy and the coronavirus (COVID-19)
Reservations made after March 14, 2020
On March 11, the World Health Organization (WHO) declared the outbreak of coronavirus, known as COVID-19, to be a global pandemic. Since then, the outbreak has evolved rapidly with governments around the world taking swift action to slow the spread of COVID-19.
In response, we are providing the following coverage for COVID-19 under our extenuating circumstances policy to help protect our community and provide peace of mind.
Reservations made for rental of the Bella Donna Chapel or the Tower Bridal Suite for weddings, vow renewals, photo shoots, memorial services, concerts, proposals or other purposes, made on or before March 14, 2020, with an event date between March 14, 2020 and June 14, 2020, are covered by the policy and may be canceled or rescheduled. BDC will issue credit that includes all service fees for covered cancellations. In order to cancel under the policy, you will be required to attest to the facts of and/or provide supporting documentation for your extenuating circumstance. In order to reschedule under this policy, written request must be submitted at least 14 days prior to reservation date.
The cancellation and reschedule policy will apply as usual to reservations made after March 14, 2020.
Cancellations and rescheduling will be handled according to the extenuating circumstances coverage in effect at the time of submission, and reservations that were already canceled or rescheduled will not be reconsidered.
If a reservation has already passed, this extenuating circumstance does not apply.
What reservations are covered:
Reservations made on or before March 14, 2020
Reservations for rental of the Bella Donna Chapel or the Tower Bridal Suite made on or before March 14, 2020, with an event date between March 14, 2020 and June 14, 2020 may be rescheduled without penalty. This means that guests who reschedule under the policy will receive a full credit for the amount they paid for their reservation to be applied to a future reservation within 6 months of original event date.
Reservations for rental of the Bella Donna Chapel or the Tower Bridal Suite made on or before March 14, 2020, with a contracted event date after June 14, 2020, are not currently covered for COVID-19 related extenuating circumstances. The cancellation policy will apply as usual.
If a reservation has already passed or has already been rescheduled, this extenuating circumstance does not apply and is not retroactive..
Date change requests during the effective dates of this Policy that do not qualify for a reschedule are (a) Past Due Account Status, (b) Reservations were rescheduled after March 14, 2020
Reservations made after March 14, 2020
Reservations for rental of the Bella Donna Chapel or the Tower Bridal Suite made after March 14, 2020 will not be covered under our extenuating circumstances policy, except where the bride or groom is currently sick with COVID-19.
COVID-19 related circumstances not covered include: transportation disruptions and cancellations; travel advisories and restrictions; health advisories and quarantines; changes to applicable law; and other government mandates—like evacuation orders, border closures, prohibitions on public gatherings, and shelter-in-place requirements. The BDC's cancellation policy will apply as usual.
Our extenuating circumstances policy is intended to protect guests and hosts from unforeseen circumstances that arise after booking. After the declaration of COVID-19 as a global pandemic by the World Health Organization, the extenuating circumstances policy no longer applies because COVID-19 and its consequences are no longer unforeseen or unexpected. Please remember to carefully review the BDC’s cancellation policy when booking and consider choosing event coverage insurance to protect from future unforeseen reservation disruptions.
Please refer to your contract for the details of our agreement as you consider what may be in the best interest of you and your party and let us know how you wish to proceed.